Returns and Exchange

Returns & Exchange are available for items excluding pre-sale and discounted items. For a refund and any received there after may be denied.
To exchange the item a “Return & Exchange Sheet” is provided with each transaction containing instructions that must be followed.

  1. If we shipped the wrong order or faulty item please ship it back together with the Return & Exchange Sheet and we will refund the shipping cost you paid. (don’t forget to indicate the shipping cost and your BPI account under NOTE)
  2. If you want to change to a different SIZE, please ship it back together with the
    Return & Exchange Sheet and attach your “NEW” Deposit slip, shipping back to you.
  3. For customers who will be paying thru Paypal, BDO or BPI online, please PRINT and attach your “NEW” Deposit slip, shipping back to you.
  4. No (NEW) deposit slip, No exchange (applicable to customers who ordered wrong size.
  5. Deposit slip P80 (per pair) Metro Manila, P210 (per pair) Outside Metro Manila
    • Banco De Oro | Savings Account | Tutum Trading | 00 79 2002 81 48
    • Bank Of The Philippine Island | Savings Account | Tutum Trading 00 9593 0089 21
  6. NO RETURN SHEET, NO EXCHANGE
  7. The item/s must be returned in their original shape and condition with Its original packaging including tags and box within 3 WORKING DAYS after you received the item.
  8. Can only change size | Color and designs is excluded (applicable to customers who ordered wrong size)
  9. We deserve the right to determine whether an item is altered or damaged.
  10. NO REFUND
  11. No need to follow up your sales agent every now and then, Return and Exchange items will be forwarded straight to the warehouse. So please FOLLOW the instruction given.
  12. If you FAILED to follow instructions given, NO EXCHANGE. (no other excuses applicable)
  13. Cannot return or exchange at any branch

Note: All orders should be returned to the address below
Shipping name : TUTUM TRADING
Return Address : 41C blue gate 1pm to 5pm K-6th Street West Kamias Cubao Quezon City

Please Download our Return and Exchange Form on the link below:

×
×

Cart