Help

  • Do Tutum shoes have a warranty?

YES! Tutum shoes are warranted to be free from defects in workmanship and materials for a period of 7 days from the date of purchase. Also, You are entitled to a free Tutum Shoes repair due to faulty workmanship or materials for 20 days from the date you purchase.

  • Where can I see my tracking number?
On our Facebook page, Tracking number album. Here’s the link.  
  • What courier does Tutum use?
The Guy Express : Metro Manila
JRS : Outside Metro Manila
  • Can I go to your store incase I want to change the size I bought online?
No, Please use the return sheet. Here’s the link to our form.
  • How long will it take to receive my order?
Delivery takes 1 to 2 working days for Metro Manila and 2 to 3 working days to provinces after payment received. No specific time and date.
  • How much is the shipping fee?
SHIPPING
SHOES
ManilaOutside ManilaOutside Philippines
1 Pair: P601 Pair: P2001 to 3 pc: P3800
2 Pairs: P802 Pairs: P2604 to 5 pc: P4200
3 Pairs: P1003 Pairs: P2806 to 10 pc: P7600
4 Pairs: P1204 Pairs: P300 
5 Pairs: FREE5 Pairs: FREE 
CLOTHES, SWIMWEAR & ACCESSORIES
ManilaOutside ManilaOutside Philippines
1 pc P451 to 4 pc: P1501 to 3 pc: P3800
2 to 4 pc: P605 to 10 pcs: P2204 to 5 pc: P4200
5 to 10 pc: P8011 to 15 pcs: 3006 to 10 pc: P7600
11 to 15 pc Pairs: P120  
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